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Healthcare consultations are managed through conversation. Understanding how and why people make particular communication choices can help in identifying your own strategies for making your consultations effective and efficient. This course is designed to provide learners with insights into what goes on behind the curtain so that they can become more effective communicators.

Based on evidence from research on real consultations, this course consists of recorded short talks along with reflection and quiz questions.

Learning Outcomes

1. Explain the role of communication in healthcare consultations.
2. Describe different social norms that influence communication in healthcare consultations.
3. Identify reasons why miscommunication and other communication challenges can occur in healthcare consultations.

Details

Cost: $60

Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information you should consult their privacy policy.

Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.