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The Fundamentals of Patient Experience (PX) program directly addresses the critical need to partner with consumers in their care. By equipping you with the knowledge and skills to excel in patient-partnership care, the Fundamentals of PX program will support you in delivering high-quality care that meets and exceeds your patients' expectations.

To Enhance PX Understanding: Participants will gain a comprehensive understanding of a modern patient experience (PX) and recognise its importance within modern healthcare practices. To Contextualise PX in Australian Health Reform: Participants will learn how to position patient experience within the context of Australian health reform and determine the need for potential reforms within their own practices. To Explore PX Maturity Principles: Participants will familiarise themselves with the three core principles of PX maturity and engage in self-reflection to assess where their practice currently stands on the journey towards becoming more PX-driven. To Determine the Practice’s Current PX Maturity: Participants can benchmark their practice’s current PX performance, laying the foundation for developing a comprehensive PX-action plan for change to support continuous improvement.

Learning Outcomes

1. Describe a modern patient experience (PX) and recognise its importance within their practice
2. Appraise how patient experience fits into the context of Australian health reform
3. Summarise the three principles of PX maturity and how to implement principles into practice
4. Benchmark own practice's current PX performance against new standards.

Details

Cost: $195

Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information, you should consult their privacy policy.

Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.